Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
IT Services & Processes Workplace Consultant
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About this position
About this Position
The IT Services & Processes Workplace Consultant is responsible for the strategy, design, delivery, operation, and continuous improvement of global Audio Services and Digital Workplace solutions. This role ensures the reliable, secure, and seamless delivery of collaboration, communication, conferencing, meeting room, endpoint, and workplace technologies that enable productivity and an exceptional employee experience across the organization.
Working closely with business stakeholders, vendors, and technical teams, the consultant drives service excellence, technology standardization, workplace innovation, and continuous improvement. The role is accountable for defining global standards, optimizing service performance, managing technology lifecycles, and delivering scalable, user-centric solutions across the global Digital Workplace and Audio Services landscape.
What you’ll do
- Manage and continuously improve global Audio Services and Digital Workplace services, ensuring stable, secure, and high-quality service delivery across all regions.
- Design, implement, and maintain enterprise audio, collaboration, endpoint, and workplace technologies, including conferencing, meeting rooms, telephony, productivity, and end-user computing solutions.
- Define and govern global standards, architectures, roadmaps, and best practices for Audio Services, Unified Communications, and Digital Workplace platforms.
- Act as the primary consultant and liaison for business stakeholders, translating requirements into scalable, sustainable, and user-centric technology solutions.
- Manage strategic relationships with vendors, service providers, and support partners to ensure service performance, cost optimization, contractual compliance, and innovation.
- Lead the resolution of complex incidents, problems, and escalations across Audio Services and Digital Workplace environments, driving service reliability and user satisfaction.
- Drive continuous service improvement, technology lifecycle management, workplace modernization initiatives, KPI reporting, adoption programs, and the implementation of emerging collaboration and digital workplace technologies.
What makes you a good fit
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Digital Workplace (DW), Collaboration Technologies, IT Infrastructure, or related technology fields
- Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions
- Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies
- Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment
- Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations
- Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions
- Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26101080
Job Locations: Philippines
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.