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United Kingdom, Hemel Hempstead, Adhesive Technologies

Control Tower Agent


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Analysing and following up outstanding customer, affiliate and stock replenishment orders, and communicating to Front Office, IC agents, and Supply Planners of any changes resulting in delays to orders.

  • Covering for Escalation Manager when required and providing ongoing support to the escalation management process

  • Applying out of stocks rules to incoming sales orders & purchase orders to maximize service level potential.

  • Resolving any short-term stock issues causing deviation from inventory & service level targets.

  • Coordinating of urgent internal rush order requirements in accordance with the 4 eyes validation rule.

  • Monitoring of automated delivery creation process for timely transmission to the Transport Planning Team

  • Supporting continuous improvement initiatives.

  • Working proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.

  • Monitoring phase out processes

  • Running the out of stock reports

  • Assigning customer IDH to be focused on


  • A customer focused attitude with excellent communication skills

  • The desire to progress into an Escalation Management role

  • An understanding of logistics and stock allocation

  • Previous experience within a customer service, supply chain or a logistics role

·Excellent problem solving and good influencing skills

·Good organisation and time management skills

JOB ID: 190001Z6