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Hemel Hempstead

Customer Service Intercompany Agent

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE


  • Process affiliate orders from creation to invoicing, including Henkel Affiliate negotiations; facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues

  • Liaise with the Regional logistics teams to ensure all export documentation and export requirements are met

  • Handle internal Henkel Affiliate interaction and coordination of proactive response;

  • Liaise regularly with other functions such as Customer Service Support, Control Tower and Supply Planning, to ensure Replenishment Service Level delivery to our Henkel Affiliates

  • Control Third Party deliveries, where appropriate

  • Timely recording of customer complaints in SAP

  • Involvement in Claims Management

  • Support continuous improvement initiatives

  • Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations



YOUR SKILLS



    • Experience gained from working within a previous Customer Service role

    • An understanding of export processes


    • Good administration and IT skills with experience of using SAP


    • Excellent problem solving and communication skills


    ·Excellent organisation and prioritising skills




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