United Kingdom, Hemel Hempstead, Adhesive Technologies
Customer Service Intercompany Agent
At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
- Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues
- Liaise with the regional logistics teams to ensure all export documentation and export requirements are met
- Liaise regularly with other functions such as Customer Service Support, Control Tower and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates
- End to end order management to ensure excellent Customer Experience
- Involvement in Claims Management
- Support continuous improvement initiatives
- Monitoring of returns and credit / debit Notes
- Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer)
- Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations
- Experience gained from working within a previous Customer Service role
- An understanding of export processes
- Good administration and IT skills with experience of using SAP
- Experience with Service Cloud’s e.g., Sales Force
- Excellent problem solving and communication skills
- Excellent organisation and prioritising skills
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.