Customer Service Front Office Agent

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

• Act as the first point of contact for all customer service requests and responding to customer calls and emails regarding order enquiry.
  
• Process orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies
  
• Proactively manage open order book by supporting end to end business processes
  
• Manage customer consignment stocks and third-party direct deliveries
  
• Proactively communicating with other departments, supporting finance team and sales in cash collection and bad debt activities
  
• Timely recording of customer complaints in SAP

YOUR SKILLS

• Previous customer service experience, preferably gained from within FMCG
  
• Knowledge of SAP would be an advantage
  
• Ability to work on own initiative, with a flexible attitude
  
• Problem solving and continuous improvement approach.
  
• PC literate with Excel skills
  
• Excellent written and verbal communication skills