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Customer Service Front Office Agent

1800078N, Hemel Hempstead

Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

The key challenges will include:

  • Acting as the first point of contact for all customer service requests and responding customer calls and emails regarding order enquiry.

  • Processing orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies

  • Proactively manage and supporting of end to end business processes

  • Controlling consignment stocks and third party direct deliveries

  • Proactively communicating with other departments, supporting finance team and sales in cash collection and bad debt activities

  • Timely recording of customer complaints in SAP

  • Ensuring optimal phase in and phase out activity in alignments with Engineering and Launch Support

  • Supporting the continuous improvement initiatives and working proactively to ensure all local SHE objectives are achieved

Who we are looking for

  • Previous customer service experience, preferably from a FMCG company

  • Knowledge of SAP would be an advantage

  • Excellent written and verbal communication skills

  • Customer focused and problem solving orientated

  • Ability to work on own initiative, be proactive and self-directing

Apply online if this sounds like your next challenge. Click on apply and get one step closer to starting your new job at Henkel.

Discover more: www.henkel.com/career